Privacy Policy
Last updated: 12 August 2026
At Maison Lune, we respect your privacy and are committed to protecting any personal information you share with us. This policy explains how we collect, use, store, and safeguard your data when you visit our website, request a consultation, or place a custom couture order.
1. What data we collect
We only collect information that is necessary to provide our bespoke dressmaking services. This may include:
- Your name, email address, phone number, and location
- Body measurements, fit preferences, and style notes
- Event date, dress category, and design inspiration
- Communication history and appointment details
- Website usage data via cookies and analytics tools
2. How we use your data
We use your personal information to:
- Respond to inquiries and schedule appointments
- Create accurate patterns and custom-fitted garments
- Send updates about your order, fittings, and delivery
- Improve our website experience and customer service
- Comply with legal and accounting obligations
We do not sell your personal data to third parties, and we do not use your information for unrelated advertising.
3. How we store and protect your data
Your information is stored securely using trusted third-party services and industry-standard safeguards. Access is limited to the Maison Lune team members directly involved in your order. We retain your data only for as long as necessary to fulfill your order and meet legal requirements.
4. Sharing your information
We may share limited data with trusted service providers, such as payment processors, fabric suppliers, or shipping partners, only when required to complete your order. All such partners are required to handle your data confidentially and securely.
5. Your rights
Depending on your location, you may have the right to access, correct, delete, or restrict the use of your personal data. You may also request a copy of the information we hold about you or withdraw consent at any time.
To exercise these rights, please contact us at atelier@maisonlune.com.
6. Cookies and analytics
Our website may use cookies to improve navigation and analyze anonymous traffic patterns. You can manage or disable cookies through your browser settings at any time.
7. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
8. Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
Maison Lune
Email: atelier@maisonlune.com
Phone: +32 470 00 00 00
By appointment only